Returns Policy

Welcome to Market Square Online! We are committed to providing you with a delightful shopping experience, and we understand that sometimes, returns are necessary.

To ensure your satisfaction and address any concerns you may have, we have developed a comprehensive Returns Policy that outlines the guidelines and procedures for returning products purchased on our website. Please take a moment to familiarise yourself with our policy below.

Eligibility for Returns

We accept returns for most products within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Additionally, some products may have specific eligibility criteria, and we will clearly state these conditions on the product page.

Please note that the following items are not eligible for return:

Perishable goods, such as food, flowers, or any other items with a limited shelf life.
Personalized or customized products, as they are made specifically for you.
Items listed as "Final Sale" or "Non-Returnable" on the product page.

Return Process

To initiate a return, please follow these simple steps:

a. Contact Customer Support: Reach out to our dedicated Customer Support team via help@marketsquareonline.co.uk. Provide your order number, the item(s) you wish to return, and the reason for the return.

b. Return Authorisation: After verifying your eligibility, our Customer Support team will provide you with a Return Merchandise Authorisation (RMA) number. Please make sure to include this number with your return package.

c. Packaging: Carefully package the item(s) in their original packaging, including all accessories, manuals, and any other items that came with the product. Ensure that the RMA number is clearly visible on the package.

d. Shipping: Ship the item(s) to the address provided by our Customer Support team. You are responsible for covering the shipping costs for returning the product unless the return is due to an error on our part.

Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method used during the purchase. Please allow 10 business days for the refund to be reflected in your account.

Please note that in some cases, the refund may be subject to a restocking fee or deductions for any damages or missing items.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our Customer Support team immediately, and we will arrange for a replacement or refund as applicable. We may request evidence of the damage or defect, such as photographs, to expedite the process.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the regular return process, and you can place a new order for the desired item.