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Delivery Policy

Thank you for choosing Market Square Online for your shopping needs!

 

We are dedicated to providing you with a seamless and enjoyable shopping experience, which includes prompt and reliable delivery services.

 

This Delivery Policy outlines important information related to shipping and delivery of your orders. Please take a moment to read through it to familiarize yourself with our practices.

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  • Processing Time:

    • Once you place an order on our website, our team will begin processing it within 1-2 business days. During peak seasons or promotional events, processing times may be slightly longer, but we will always strive to fulfill orders as quickly as possible.

  • Shipping Methods:

    • We offer a variety of shipping options to cater to your needs. The available shipping methods will be displayed during the checkout process, and you can choose the one that suits you best.

  • Shipping Rates:

    • Shipping rates are determined based on the weight of the products, delivery destination, and the selected shipping method. The applicable shipping charges will be calculated and displayed at the checkout page before you make the payment.

  • Estimated Delivery Time:

    • The estimated delivery time depends on the shipping method chosen and the destination address. While we make every effort to ensure timely delivery, please note that the provided estimated delivery time is only a guideline and not a guarantee. Delays may occur due to unforeseen circumstances, such as weather conditions, customs clearance, or other external factors.

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  • Order Tracking:

    • For most shipping methods, we provide tracking information so you can monitor the status and location of your package in real-time. Once your order is dispatched, you will receive an email with the tracking details, or you can log in to your account on our website to access this information.

  • Delivery Area:

    • At present, we offer delivery services within United Kingdom. If you reside outside this region, we regret to inform you that we are unable to process your order at this time. However, we are continuously working on expanding our delivery coverage to serve more customers around the world.

  • Undeliverable Addresses:

    • Please ensure that you provide an accurate and complete shipping address during the checkout process. In the event of an undeliverable address or incorrect information, we will make reasonable attempts to contact you for corrections. However, we cannot be held responsible for delayed or undelivered packages due to such issues.

  • Receiving Your Order:

    • Upon delivery, please inspect the package for any signs of damage or tampering before accepting it. If you notice any issues, kindly notify the delivery personnel and inform us immediately. For smooth processing of any claims, we may request photographic evidence of the damage.

  • Delivery Charges for Returns:

    • If you choose to return a product in accordance with our Return Policy, please note that return shipping charges may apply. For more information on returns, please refer to our dedicated Return Policy page.

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We appreciate your trust in Market Square Online, and we are committed to providing you with top-notch service throughout your shopping journey. Your satisfaction is our priority, and we look forward to serving you!

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